1. INTRODUCTION

1.1. These Terms and Conditions (“Terms”) govern your use of the LaLoom website, www.laloom.shop (“Website”), operated by BLACK SAND BEACH HOUSE MONTERRICO, SOCIEDAD ANÓNIMA, a Guatemalan company with its registered address at Calle Principal, frente a la playa, Aldea Monterrico, Taxisco, Santa Rosa, Guatemala, Registration Number: 815046, on behalf of itself and its affiliates (“BLACK SAND BEACH HOUSE”).

1.2. By using this Website and/or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using the Website.

1.3. These Terms & Conditions are drafted in English and shall be the governing language in case of any conflict between translations.

2. PRIVACY POLICY

2.1. LaLoom values your privacy and is committed to protecting your personal data. Our collection, use, and protection of your information are governed by our separate Privacy Policy, which outlines how we handle personal data, cookies, and customer rights.

2.2. To review our full Privacy Policy, please visit our Privacy Policy.

2.3. By using our website, you acknowledge that you have read and agree to our Privacy Policy. If you have any questions regarding your data protection rights or how we process your personal information, please contact us at:

  • Email: info@laloom.shop

  • Address: 2nd Avenida Sur 3A Antigua Guatemala

3. USE OF OUR WEBSITE: ELIGIBILITY & ACCOUNT SECURITY

3.1. These Terms are the only conditions that are applicable to the use of this website and they replace all other conditions, except with the express, prior written agreement of the Vendor. These Terms are important for both You and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order, You unreservedly accept these Terms, having read them.

3.2. You agree that:

  • a) You may only use the website to make legitimate enquiries or orders.

  • b) You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.

  • c) You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact You in the event that this should prove necessary (see our Privacy Policy).

  • d) If You do not give us all of the information that we need, we may not be able to complete your order.

  • e) You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

    3.3. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if fraudulent, abusive, or suspicious activity is detected.

    3.4. By placing an order through the website, You warrant that You are at least 18 years old and are legally capable of entering into binding contracts.

4. HOW THE CONTRACT IS FORMED

4.1. The information set out in the Terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between You and us until your order has been accepted by us. If we do not accept your offer and funds have already been deducted from your account, these will be fully refunded.

4.2. To place an order, You will be required to follow the shopping process online and press the “Authorise payment” button to submit the order. After this, You will receive an e-mail from us acknowledging that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted, as your order constitutes your offer to us to buy one or more products from us.

4.3. All orders are subject to acceptance by us, and we will confirm such acceptance to You by sending You an e-mail that confirms that the product has been dispatched (the “Shipment Confirmation”). The contract for the purchase of a product between us (Contract) will only be formed when we send You the Shipment Confirmation.

4.4. The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.

5. PRODUCTS, AVAILABILITY & REFUSAL OF ORDER

5.1. All products are handcrafted in Guatemala and are subject to availability.

5.2. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent You an Order Confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to You or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing.

5.3. While we strive for accuracy, product descriptions, colours, and images may differ slightly due to screen variations or handmade production processes.

6. PRICING & PAYMENTS

6.1. Prices are listed in USD, and payments are processed securely via major credit cards (Visa, Mastercard, Amex), PayPal, and other accepted payment methods.

6.2. Order Acceptance & Payment: Orders are confirmed upon receipt of payment. If an issue arises (e.g., fraud suspicion, incorrect pricing), LaLoom reserves the right to cancel orders.

6.3. Prices exclude customs duties, taxes, and additional charges for shipments outside Guatemala. Customers are responsible for any customs duties, VAT, or taxes applicable in their country. LaLoom is not responsible for additional costs incurred upon delivery.

6.4. If pricing errors occur, we reserve the right to correct them and may cancel affected orders if necessary.

7. SHIPPING & DELIVERY POLICY

7.1. We ship internationally from Guatemala, with primary destinations including the US, EU, and Cayman Islands.

7.2. Subject to availability, and unless there are any exceptional circumstances, we will endeavour to fulfil your order for product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation or, if no estimated delivery date is specified, within 15-21 days of the date of the Order confirmation.

7.3. Reasons for delay could include:

  • Customization of products;

  • Specialized items;

  • Unforeseen circumstances; or

  • Delivery area.

    7.4. If for any reason whatsoever, we cannot meet the delivery date, You will be kept informed thereof and offered a choice of either continuing with the purchase by setting an extended delivery time or cancelling the order with a full refund of the price paid.

    7.5. For the purpose of these Terms, the “delivery” shall be deemed to have occurred or the goods shall be deemed to “have been delivered” upon signing for receipt of the products at the agreed delivery address.

    7.6. Estimated delivery times:

  • US & Canada: 5-10 business days

  • EU: 7-14 business days

  • Rest of the World: 10-21 business days

    7.7. Any applicable customs duties or import taxes are the responsibility of the customer.

    7.8. LaLoom is not responsible for lost or stolen packages. If your package is marked as delivered but not received, please contact the carrier.

    7.9. Refused or Undeliverable Shipments: if a shipment is refused by the customer or undeliverable due to incorrect address information provided by the customer, the order will not be refunded. If the package is returned to us due to non-collection from customs or the delivery carrier, the customer is responsible for any return shipping fees and re-shipment costs.

    7.10. Customs Duties & Import Fees: customers are responsible for any applicable customs duties, taxes, or import fees. If a shipment is refused due to unpaid customs duties or taxes, the order will not be refunded, and any additional fees incurred will be charged to the customer.

    7.11. Reshipping Policy: if a package is returned to us and the customer wishes to have it re-shipped, they must cover the cost of re-shipment. A new shipping invoice will be provided, and the order will only be dispatched once payment is received.

8. REFUND & RETURN POLICY

8.1. Returns accepted within 30 days of delivery for unused, unworn, and undamaged products in original packaging.

8.2. Customers are responsible for return shipping costs, unless the item is defective or incorrect.

8.3. Personalized or final-sale items are non-refundable.

8.4. Refunds will be processed to the original payment method within 14 business days.

8.5. Cancellations & Modifications: Orders can only be cancelled within 24 hours of placement. After this period, modifications are not guaranteed and may incur additional fees.

8.6. Return Process: To initiate a return, customers must contact us at info@laloom.shop with their order number and reason for return. Once approved, returns should be shipped to the following address: 2nd Avenida Sur 3A Antigua Guatemala. Customers are responsible for return shipping costs, unless the item is defective or incorrect.

8.7. Approved refund: once the returned item is received and inspected, we will notify the customer of the refund approval or rejection. Approved refunds will be processed to the original payment method within 14 business days. Refund inspections are typically completed within 5-7 business days upon receiving the returned product.

8.8. Damaged or Incorrect Items: if an item arrives damaged or incorrect, customers must notify us within 48 hours of receipt with photos as proof. In such cases, we will offer a replacement, exchange, or full refund, including return shipping costs.

8.9. International Returns: customers outside of Guatemala are responsible for any customs fees, duties, or taxes incurred on returns. International return processing may take longer due to customs clearance.

9. RISK AND TITLE

9.1. The Products will be at your risk from the time of delivery. Ownership of the products will only pass to You when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery (as defined in clause 7 SHIPPING & DELIVERY POLICY above), whichever is the later.

10. WARRANTY

10.1. We offer a 90-day warranty on all products against manufacturing defects from the date of purchase.

10.2. This warranty does not cover normal wear and tear, misuse, accidental damage, or modifications made by the customer.

10.3. Due to the handmade nature of our products, slight variations in texture, stitching, and colour are natural and not considered defects.

10.4. To claim under the warranty, customers must provide proof of purchase and photographic evidence of the defect. The product must be returned at the customer’s expense unless the defect is confirmed, in which case return shipping costs will be reimbursed.

11. LIABILITY AND DISCLAIMERS

11.1. Our liability in connection with any Product purchased through our web site is strictly limited to the purchase price of that Product.

11.2. Nothing in these Terms shall exclude or limit in any way our liability:

  • For death or personal injury caused by our negligence;

  • For fraud or fraudulent misrepresentation;

  • For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.

    11.3. Subject to the foregoing paragraph and to the fullest extent permitted by law, and unless otherwise stated in these Terms, we accept no liability for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

  • loss of income or revenue;

  • loss of business;

  • loss of profits or contracts;

  • loss of anticipated savings;

  • loss of data;

  • waste of management or office time;

  • loss of goodwill; or

  • business interruption, even if such damages were foreseeable or we have been advised of the possibility of such damages.

    11.4. In no event shall LaLoom’s total liability to any customer exceed the amount paid by the customer for the product(s) giving rise to the claim.

    11.5. Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.

    11.6. All product descriptions, information and materials posted on this website are provided “as is” and without warranties express, implied or otherwise howsoever arising.

    11.7. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind.

    11.8. Nothing in this Clause will affect your statutory rights as a consumer, or your Contract cancellation rights.

12. ANTI-COUNTERFEITING & INTELLECTUAL PROPERTY PROTECTION

12.1. All content on the Website, including images, logos, text, and product designs, is the property of Laloom and protected by copyright laws.

12.2. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

12.3. Brand Protection: LaLoom’s trademarks, designs, and products are legally protected. Unauthorized use, replication, or resale without written consent is prohibited.

12.4. Counterfeit Prevention: LaLoom actively monitors counterfeit sales and unauthorized resellers. Legal action may be taken against entities violating our intellectual property rights.

12.5. Resale Policy: Unauthorized resale of LaLoom products is strictly prohibited. Only authorized resellers and affiliates may distribute LaLoom products. Unauthorized resale of our products, including through online marketplaces, is strictly prohibited. However, individual consumers reselling second-hand LaLoom products are not subject to this restriction.

12.6. You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or in our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent You using this website to the extent necessary to make a copy of any order or Contract details.

13. WRITTEN COMMUNICATIONS

13.1. Applicable laws require that some of the information or communications we send to You should be in writing. When using our site, You accept that communication with us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on our website.

13.2. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that we provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. NOTICES

14.1. All notices given by You to us should be given to us via our web form. Subject to and as otherwise specified in clause 13 above, we may give notice to You at either the e-mail or postal address You provide to us when placing an order.

14.2. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such e-mail was sent to the specified e-mail address of the addressee.

15. ETHICAL SUPPLY CHAIN COMPLIANCE

15.1. Fair Labor Practices: We make sure that all of our suppliers must comply with ethical labour laws, ensuring no child labour, forced labour, or exploitative working conditions.

15.2. Environmental Responsibility: Our supply chain partners are encouraged to adopt sustainable practices, such as reduced water waste, eco-friendly dyeing processes, and ethical material sourcing.

15.3. LaLoom is committed to fair trade and ethical sourcing. We work with artisans in Guatemala under ethical labour conditions and ensure fair compensation.

15.4. Supplier Audits: We conduct regular evaluations to ensure compliance with ethical and environmental standards.

16. DIGITAL ACCESSIBILITY STATEMENT

16.1. Commitment to Accessibility: LaLoom is committed to ensuring that its website is accessible to all users, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as recommended by international accessibility standards.

16.2. Accessibility Features: to enhance usability and accessibility, our website includes:

  • Screen reader compatibility for visually impaired users.

  • Keyboard navigation support for users who cannot use a mouse.

  • Alt-text descriptions for images and multimedia content.

  • Sufficient color contrast to improve readability.

  • Resizable text and flexible layouts to accommodate different visual needs.

  • Video captions and transcripts for multimedia content.

    16.3. Ongoing Improvements: LaLoom continuously reviews and updates its website to enhance accessibility. We are committed to integrating best practices and addressing any accessibility barriers that may arise.

    16.4. Reporting Accessibility Issues: if you experience any difficulties accessing content or have suggestions on how we can improve accessibility, please contact us at:

  • Email: info@laloom.shop

  • Address: 2nd Avenida Sur 3A Antigua Guatemala

17. WEBSITE TERMS OF USE

17.1. Users agree to:

  • 17.1.1 Use the site only for lawful purposes.

  • 17.1.2 Not reproduce, distribute, or exploit site content without permission.

  • 17.1.3 Not engage in fraudulent activities or attempt unauthorized access.

17.2. Disclaimer: We strive for accuracy but do not guarantee error-free content. LaLoom is not responsible for third-party links or services.

18. TRANSFER OF RIGHTS AND OBLIGATIONS

18.1. The Contract between You and us is binding on You and us and on our respective successors and assigns.

18.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

18.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of your rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to You, whether express or implied.

19. EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)

19.1. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

19.2. A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following: Strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, the acts, decrees, legislation, regulations or restrictions of any government, any shipping, postal or other relevant transport strike, failure or accidents and worldwide pandemic, cyber incidents and cyber-attacks.

19.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.

19.4. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

20. WAIVER

20.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.

20.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

20.3. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with the provisions of the paragraph on Notices above.

21. SEVERABILITY

21.1. If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

22. ENTIRE AGREEMENT

22.1. These Terms and any document expressly referred to in them represent the entire agreement between You and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.

22.2. Both You and us acknowledge that, in entering into this Contract, neither You nor us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between You and us prior to such Contract except as expressly stated in these Terms.

22.3. Neither You nor us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these Terms.

23. OUR RIGHT TO VARY THESE TERMS

23.1. We have the right to revise and amend these Terms from time to time.

23.2. You will be subject to the policies, Terms in force at the time that You order products from us, unless any change to those policies, Terms or Privacy Policy is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You).

24. LAW AND JURISDICTION

24.1. Contracts for the purchase of products through our site will be governed by laws of Guatemala.

24.2. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of Guatemala.

24.3. If You are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

24.4. Dispute Resolution: Mediation & Arbitration

  • 24.4.1 Mediation Requirement: Before initiating any formal dispute resolution process, the parties shall first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, including any question regarding their existence, validity, or termination, through good-faith mediation. Mediation shall be conducted under the rules of the International Chamber of Commerce (ICC) Mediation Rules or another mutually agreed-upon mediation provider. The mediation shall take place remotely or in a neutral location.

  • 24.4.2 Mandatory Arbitration: if the dispute is not resolved within 60 days of mediation initiation, the dispute shall be finally settled by binding arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce (ICC). The arbitration shall be conducted by a single arbitrator appointed in accordance with ICC Rules.

  • 24.4.3 Governing Law & Seat of Arbitration: the governing law of the dispute shall be the laws of the Republic of Guatemala, but this shall not affect mandatory consumer protections in the customer’s jurisdiction. The seat of arbitration shall be Guatemala City, Guatemala, unless otherwise agreed upon in writing by both parties. The language of arbitration shall be English.

  • 24.4.4 Costs & Enforcement: each party shall bear its own costs of mediation and arbitration unless the arbitrator rules otherwise. Filing fees and administrative arbitration costs will be split equally unless otherwise required by law or determined by the arbitrator. Each party shall bear its own legal fees and expenses.

  • 24.4.5 The arbitral award shall be final and binding and may be enforced in any competent court of jurisdiction, in accordance with the 1958 New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards, to which Guatemala is a signatory.

  • 24.4.6 Exception – Small Claims & Injunctive Relief: nothing in this clause shall prevent either party from seeking injunctive relief in urgent matters (e.g., intellectual property infringement). Consumers may still bring individual claims in small claims court in their country of residence, if applicable. This exception applies only to claims under $500 and does not allow for class actions or collective lawsuits.

25. LEGAL NOTICE / IMPRINT (EU COMPLIANCE)

  • Business Name: BLACK SAND BEACH HOUSE MONTERRICO, SOCIEDAD ANÓNIMA, trading as LaLoom

  • Office Address: 2nd Avenida Sur 3A Antigua Guatemala

  • Reg Number: 815046

  • Email: info@laloom.shop

26. CONTACT INFORMATION AND FEEDBACK

26.1. For any inquiries, you may contact us at:

  • Email: info@laloom.shop

  • Address: 2nd Avenida Sur 3A Antigua Guatemala

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

We welcome your comments and feedback. Please send all feedback and comments to info@laloom.shop.